All Systems Operational

About This Site

Welcome to the National Prescription Delivery Service (NPDS) System Status. We continuously monitor for outages and performance issues. Any scheduled or unscheduled interruption to service in our production environment will be updated on this page.

Subscribe to Updates
This subscription service is intended for software vendors that integrate to the NPDS (eRx, MySL or MK API). If you are not a software vendor then please do not subscribe and contact your software vendor for any issues.

eRx Script Exchange (production environment) Operational
MySL (production environment) Operational
Medication Knowledge API (production environment) Operational
SMS delivery (production environment) Operational
ausscripts token web app (production environment) Operational
eRx website and user registration pages (production environment) Operational
NPDS Vendor TEST environment Operational
eRx Script Exchange (test environment) Operational
MySL (test environment) Operational
Medication Knowledge API (test environment) Operational
SMS delivery (test environment) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Feb 4, 2026

No incidents reported today.

Feb 3, 2026

No incidents reported.

Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026

No incidents reported.

Jan 29, 2026

No incidents reported.

Jan 28, 2026

No incidents reported.

Jan 27, 2026

No incidents reported.

Jan 26, 2026

No incidents reported.

Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026

No incidents reported.

Jan 22, 2026
Resolved - This incident has been resolved.
Jan 22, 11:11 AEDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 22, 10:07 AEDT
Identified - The issue has been identified and a fix is being implemented.
Jan 22, 09:36 AEDT
Investigating - We are currently investigating this issue.
Jan 22, 09:04 AEDT
Jan 21, 2026
Resolved - This incident has been resolved.
Jan 21, 15:37 AEDT
Identified - The issue has been identified in an external service and they advise a fix is underway
Jan 21, 15:36 AEDT
Update - We are continuing to investigate this issue.
Jan 21, 09:49 AEDT
Investigating - There is an issue with the eRx TEST (integration) environment eRx REST API for vendors using a Medicare Australia issued test certificate. We are investigating the issue.
There is no issue with eRx production. In the integration environment there is no issue with eRx SOAP/adapter connections and no issue with non-Medicare Australia issued certificates.

Jan 20, 14:50 AEDT