All Systems Operational

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Welcome to the National Prescription Delivery Service (NPDS) System Status. We continuously monitor for outages and performance issues. Any scheduled or unscheduled interruption to service in our production environment will be updated on this page.

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This subscription service is intended for software vendors that integrate to the NPDS (eRx, MySL or MK API). If you are not a software vendor then please do not subscribe and contact your software vendor for any issues.

Status Update for Friday 13 November 2026

We are aware of a global Microsoft issue. Our systems are not affected, but there may be issues with email as a result of this issue (token delivery via email, or emails to support@erx.com.au). Should you have an urgent issue please call 1300 700 921.

eRx Script Exchange (production environment) Operational
MySL (production environment) Operational
Medication Knowledge API (production environment) Operational
SMS delivery (production environment) Operational
ausscripts token web app (production environment) Operational
eRx website and user registration pages (production environment) Operational
NPDS Vendor TEST environment Operational
eRx Script Exchange (test environment) Operational
MySL (test environment) Operational
Medication Knowledge API (test environment) Operational
SMS delivery (test environment) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Nov 13, 2026

No incidents reported today.

Nov 12, 2026

No incidents reported.

Nov 11, 2026

NPDS scheduled maintenance - MK & MySL - production environment
Completed - The scheduled maintenance has been completed.
Nov 11, 23:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 21:00 AEDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 11, 14:43 AEDT

Nov 10, 2026

No incidents reported.

Nov 9, 2026

No incidents reported.

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

No incidents reported.

Nov 5, 2026

No incidents reported.

Nov 4, 2026

NPDS scheduled maintenance - eRx Script Exchange - production environment
Completed - The scheduled maintenance has been completed.
Nov 4, 22:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 21:00 AEDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 4, 13:42 AEDT

Nov 3, 2026

No incidents reported.

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

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