Issues with accessing MK API and MySL

Incident Report for eRx Service

Resolved

This incident has been resolved.
Posted Jan 22, 2026 - 11:11 AEDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jan 22, 2026 - 10:07 AEDT

Identified

The issue has been identified and a fix is being implemented.
Posted Jan 22, 2026 - 09:36 AEDT

Investigating

We are currently investigating this issue.
Posted Jan 22, 2026 - 09:04 AEDT
This incident affected: MySL (production environment) and Medication Knowledge API (production environment).