Sites having issues connecting to eRx using newly issued certificates

Incident Report for eRx Service

Resolved

This incident has been resolved.
Posted Aug 18, 2026 - 13:26 AEST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 18, 2026 - 13:17 AEST

Identified

The issue has been identified and a fix is being implemented.
Posted Aug 18, 2026 - 12:42 AEST

Investigating

We are starting to receive reports of sites having issues connecting to eRx when using a newly issued NASH certificate. We are currently investigating.
Posted Aug 18, 2026 - 12:37 AEST
This incident affected: eRx Script Exchange (production environment).
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