MySL bulk upload issue

Incident Report for eRx Service

Resolved

This incident has been resolved.
Posted Apr 16, 2026 - 10:04 AEST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Apr 16, 2026 - 09:29 AEST

Update

We are continuing to work on a fix for this issue.
Posted Apr 16, 2026 - 08:53 AEST

Identified

The issue has been identified and we are implementing a fix. Bulk upload records are still being queued successfully.
Posted Apr 16, 2026 - 08:31 AEST

Investigating

There is an issue with the MySL bulk upload service and there could be a delay in active scripts being populated in a newly created MySL
Posted Apr 16, 2026 - 08:10 AEST
This incident affected: MySL (production environment).
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