NPDS - intermittent issues with MySL and Medication Knowledge API in production environment

Incident Report for eRx Service

Resolved

This incident has been resolved.
Posted Apr 09, 2025 - 09:22 AEST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Apr 09, 2025 - 09:13 AEST

Identified

The issue has been identified and a fix is being implemented.
Posted Apr 09, 2025 - 09:05 AEST

Investigating

We are currently investigating this issue.
Posted Apr 09, 2025 - 08:59 AEST
This incident affected: MySL (production environment) and Medication Knowledge API (production environment).